Week 6 E-Activity

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Week 6 E-Activity

“Use the Internet to research airline customer satisfaction ratings. Be prepared to discuss.

 

Customer Service” Please respond to the following:

 

  • From the case study and e-Activity, determine the key reasons why Southwest Airlines has such high customer satisfaction ratings in comparison with other airlines. Provide two (2) examples that illustrate instances of customer satisfaction to support your position.

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