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Read the Customer Service at Datatronics Case Study on pages 246-250 in the textbook: IT Strategy: Issues and Practices, McKeen, J. D., & Smith, H. A., Pearson, 2015, Third EditionAnswer the Discussion Questions at the end of the Case Study.3 pagesapa formatplagarismgrammarDiscussionReview chapter 20 in the course text, in your own words, discuss the Obstacles to Improve System Development Productivity. Respond to at least two other learners post.350- 400 wordsapa formatplagiarismgrammar